Refund policy

At SuperBox Select, we want our customers to shop with confidence. If you are not satisfied with your purchase, you may request a return in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 days of delivery.

To be eligible for a return, the product should be returned in its original condition with the original packaging, accessories, manuals, and other included items.

How to Request a Return

Before returning any product, please contact our customer support team:

Email: support@superboxselect.com
Phone: +86 152 2015 7584
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)

Please provide your order number and the reason for the return.

Our customer support team will provide return instructions after reviewing your request.

Please do not send products back without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please include your order number and photos or videos showing the issue when applicable.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

Return Shipping

If the return is due to a damaged, defective, or incorrect item caused by us, we will be responsible for the applicable return shipping costs.

For returns requested for personal reasons, such as changing your mind or ordering the wrong model, the customer is responsible for return shipping costs.

Refunds

Once we receive and inspect the returned product, we will notify you of the refund status.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been shipped may not be cancelled and may need to be returned after delivery.

Non-Returnable Items

Products that are significantly damaged due to misuse, unauthorized modification, or improper handling may not qualify for a refund.

Contact Us

If you have any questions about returns or refunds, please contact:

SuperBox Select
Company: Shenzhen Guanshan Chengze E-Commerce Co., Ltd.
Email: support@superboxselect.com
Phone: +86 152 2015 7584
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)