Privacy policy
This Privacy Policy describes how SuperBox Select (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from superboxselect.com.
Our store is operated by Shenzhen Guanshan Chengze E-Commerce Co., Ltd.
Information We Collect
When you visit our website, place an order, or contact us, we may collect information such as:
- Name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Device and browser information
- IP address
- Website activity and interactions
- Customer service communications
Payment information is processed securely by our payment service providers. We do not directly store complete payment card information.
How We Use Your Information
We may use your personal information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Provide order and tracking updates
- Process returns and refunds
- Respond to customer service requests
- Prevent fraud and unauthorized transactions
- Improve our website and customer experience
- Analyze website performance
- Provide advertising or marketing where permitted by law
- Comply with legal and regulatory requirements
How We Share Information
We may share necessary information with trusted service providers that help us operate our business, including:
- Shopify, which hosts our online store
- Payment processors
- Shipping and logistics providers
- Analytics providers
- Advertising and marketing platforms
- Fraud prevention and security providers
- Professional or legal service providers where necessary
We only share information when reasonably necessary to provide our services or comply with applicable law.
Cookies and Tracking Technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and measure advertising effectiveness.
You may be able to manage certain cookie preferences through your browser or the privacy controls available on our website.
Advertising and Analytics
We may use services such as Google and Meta to understand website activity and measure advertising performance.
Depending on applicable privacy laws and how these services are configured, certain advertising-related data transfers may be considered “sharing” of personal information.
Where required, customers may manage applicable privacy choices through the privacy controls provided on our website.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill orders, provide customer service, maintain business and tax records, prevent fraud, and comply with legal obligations.
Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your data is used
- Withdraw certain marketing permissions
- Exercise applicable opt-out rights
To submit a privacy request, contact us at:
support@superboxselect.com
We may need to verify your identity before completing certain requests.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including rights to access, correct, or delete certain personal information and to opt out of certain uses or sharing of personal information where applicable.
We will not discriminate against customers for exercising applicable privacy rights.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.
Security
We use reasonable administrative and technical measures to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, legal requirements, or privacy practices.
The latest version will always be posted on this page.
Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us:
SuperBox Select
Company: Shenzhen Guanshan Chengze E-Commerce Co., Ltd.
Email: support@superboxselect.com
Phone: +86 152 2015 7584
Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)