FAQ

  • Do I need a monthly subscription?
    No monthly subscription is required by SuperBox Select for the hardware purchase. Some third-party apps or services may require their own subscriptions or accounts.

  • Does SuperBox come with streaming services?
    SuperBox is sold as a hardware media device. Availability, pricing, and access to third-party apps or services are determined by their respective providers.

  • Can I install third-party apps on my SuperBox?
    Compatible third-party applications may be installed on the device. Customers are responsible for ensuring that all apps, services, and content they use comply with applicable laws and licensing requirements.

  • What TV do I need to use SuperBox?
    SuperBox is designed for use with compatible TVs and displays with an HDMI connection.

  • Does SuperBox support Wi-Fi?
    Yes. Current S7 and S8 models support dual-band Wi-Fi 6. Selected models also support a 1000Mbps Ethernet connection.

  • What video resolution does SuperBox support?
    Current S7 and S8 models listed on our store support H.265 video decoding up to 6K at 60fps. Actual output depends on your display, content, and connected equipment.

  • What is the difference between S7 Pro, Max, Ultra and S8 models?
    Models differ mainly in storage capacity, design, and available features. Please check each product page or our comparison page for detailed specifications.

  • How long does order processing take?
    Orders are generally processed within 1–2 business days after payment is successfully completed.

  • How long does U.S. shipping take?
    Standard delivery typically takes approximately 3–5 business days after shipment. Tracking information will be provided once the order ships.

  • Where are U.S. orders shipped from?
    U.S. orders are fulfilled through our logistics facility in Rialto, California.

  • Can I track my order?
    Yes. Once your order has shipped, tracking information will be sent to the email address used during checkout.

  • Can I return my SuperBox?
    Eligible products may be returned within 30 days of delivery, subject to our Refund & Return Policy.

  • What should I do if my product arrives damaged or incorrect?
    Contact us at support@superboxselect.com with your order number and photos or videos of the issue. Our support team will review the request and provide the next steps.

  • How can I contact customer support?
    Email us at support@superboxselect.com or call +86 152 2015 7584. Service hours are Monday–Friday, 9:00 AM–6:00 PM (GMT+8).

  • Do you ship internationally?
    Our primary market is the United States. International shipping availability may vary by destination. Please contact us before placing an international order.